Part 4: How Do We Provide Services??

• Actively work to understand what customers are doing and want to do
• Establish rich relationships with stakeholders, peers, providers and vendors to inform our work
• Develop plans for future services in coordination with stakeholders
• Design new services in coordination with stakeholders
• Build, integrate and test services
• Implement, monitor and update services
• Retire services as needed

Other factors shaping how we provide service include: financial, legal, infrastructure, human resources, communication, facilities, etc.